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Vol. 3 No. 1 (2025)
Articles

Supplier Development and Performance of State Agencies in the Ministry of Education in Kenya

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  • Jeremiah Kiio Nthusi,
  • Noor Ismail,
  • Miriam Thogori,
  • Charles K. Ndeto
Jeremiah Kiio Nthusi
Jomo Kenyatta University of Agriculture and Technology, Kenya
Noor Ismail
Jomo Kenyatta University of Agriculture and Technology, Kenya
Miriam Thogori
Chuka University, Kenya
Charles K. Ndeto
Kenya School of Government, Kenya
DOI: https://doi.org/10.58229/jims.v3i1.270

Published 2024-12-31

Keywords

  • Supplier Development,
  • State Agencies,
  • Performance,
  • Ministry of Education,
  • Kenya

How to Cite

Nthusi, J. K., Ismail, N., Thogori, M., & Ndeto, C. K. (2024). Supplier Development and Performance of State Agencies in the Ministry of Education in Kenya. Journal Integration of Management Studies, 3(1), 1–8. https://doi.org/10.58229/jims.v3i1.270

Abstract

State agencies under the Ministry of Education play a pivotal role in delivering effective educational services, which are essential for a country’s economic development and citizens' quality of life. However, persistent poor performance in service delivery among these agencies has been reported. This study investigated the impact of supplier development on the performance of state agencies in Kenya’s Ministry of Education, guided by the Social Exchange Theory. Employing a descriptive-correlational research design, the study targeted 3,678 staff across eight state agencies under the Ministry, selecting a sample of 212 respondents using Nassiuma's Formula and purposive stratified sampling. Primary data was collected using structured questionnaires, and the analysis involved descriptive and inferential statistical methods for quantitative data, while thematic analysis was used for qualitative insights. The findings revealed inadequate implementation of supplier development practices in the state agencies, contributing to suboptimal performance in service delivery, cost efficiency, and customer satisfaction. The study concluded that supplier development significantly influences the performance of state agencies. Recommendations include prioritizing supplier development initiatives, such as capacity building and training, to align supplier capabilities with agency needs for improved service delivery.

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