SIREGAR, R. G. V.; KUSUMAWATI, N. Investigating the Impact of Service Quality on Customer Satisfaction and Subsequent Customer Loyalty in Bank Jago. Journal Integration of Management Studies, [S. l.], v. 1, n. 2, p. 194–202, 2023. DOI: 10.58229/jims.v1i2.113. Disponível em: https://jurnal.integrasisainsmedia.co.id/index.php/JIMS/article/view/113. Acesso em: 22 dec. 2024.