Sekartaji, Benedicta Anggit, and Dedy Sushandoyo. “Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case”. Journal Integration of Management Studies 3, no. 1 (March 19, 2025): 37–47. Accessed September 13, 2026. https://jurnal.integrasisainsmedia.co.id/JIMS/article/view/282.