SEKARTAJI, B. A.; SUSHANDOYO, D. Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case. Journal Integration of Management Studies, [S. l.], v. 3, n. 1, p. 37–47, 2025. DOI: 10.58229/jims.v3i1.282. Disponível em: https://jurnal.integrasisainsmedia.co.id/JIMS/article/view/282. Acesso em: 13 sep. 2026.