Management Analysis in Health Services for Hajj Pilgrims at the Karawang District Health Service

Abstract

Healthcare services for Hajj pilgrims involve continuous health examinations, treatment, and maintenance according to standards, enabling pilgrims to perform Hajj rituals optimally. However, several challenges persist in ensuring the effectiveness and efficiency of these health examinations. This internship study adopts a descriptive method involving direct observation of activities. Findings reveal several pre-departure health examination issues among Hajj pilgrims, including delays due to inadequate understanding of information and insufficient facilities and medical staff at health centers. These constraints significantly affect healthcare quality, compounded by limited human resources allocated for vaccination registration by the Health Department. Based on these findings, the study recommends solutions such as enhancing communication and coordination, improving infrastructure, and recruiting and training medical personnel to enhance healthcare service effectiveness for Hajj pilgrims at the Karawang District Health Office.